Legal Information

The last update of this document was on the 27th November 2023.

This document consists of an Overview of the incorporation and legal status of the company and any subsidiaries and affiliates (collectively, "we," "us," "our") which own and operate this website (cosmicjubilee.com) or related other websites (collectively, the "Site") through which we offer the sale of goods and services and related materials (collectively, the "Service") to you ("you", "your", "yours", "user", "users"), a Copyright and Intellectual Property notice, the Terms and Conditions of use, our Sales Policy (including payments and shipping policies), our Returns Policy, the Cookies and Other Tracking Technologies Policy, and the Data Collection and Privacy Policy, which together determine the legal terms under which this website and any third party services it uses are offered to you, how products and services are offered and sold to you, how this website uses cookies and other tracking technologies, and how this website directly or through third party services collects and handles your personal data, protects your privacy, and the rights and options you have.

Overview

This website is the property of and operated by Alexis Petrounias (and affiliates or subsidiaries, as applicable), a company incorporated in Greece. We offer the sale of goods and services via distance selling from our warehouse. The following is the legal representative and business registration information:

Business name in Greek: ΠΕΤΡΟΥΝΙΑΣ ΑΛΕΞΗΣ ΤΟΥ ΕΥΑΓΓΕΛΟΥ

Business name in English: PETROUNIAS ALEXIS TOU EVANGELOU

Legal representative: Alexis Petrounias

Telephone: +306955460001

e-mail: [email protected]

Address in Greek: ΚΟΣΜΑ ΑΙΤΩΛΟΥ 17, ΘΕΣΣΑΛΟΝΙΚΗ, 546 42

Address in English: Kosma Aitolou 17, Thessaloniki, 546 42, Greece

Tax / VAT: EL117635916, EORI: GR117635916, Greece General Commercial Registry 38558205000

GS1 company GLN 5213015260009, Thessaloniki Chamber of Handicrafts member 101744

Copyright and Intellectual Property

The "Cosmic Jubilee" name, logo, brand, and likeness, are the intellectual property of Alexis Petrounias (and our licensors, as applicable), and are protected by copyright law and international treaties.

The "Cosmic Jubilee" name is either a registered trademark or a trademark or a trade name of Alexis Petrounias (or our licensors, as applicable), and is protected by commercial law and international treaties.

All designs of products and services sold under the "Cosmic Jubilee" name, along with their likeness and trade dress, and all trademarks, service marks, designations, and logos in connection with our products or services, as well as the "look and feel" of our materials, including, but not limited to text, graphics, photographs, icons, videos, audio, data compilations, and the compilation and organization thereof in the form of websites, printed brochures and catalogs, social media posts, or otherwise (collectively, the "Content") are the intellectual property of Alexis Petrounias (or our licensors, or affiliates, or partners, as applicable), may be registered in certain regions and jurisdictions, and are protected by intellectual property law and international treaties.

We (and our licensors, as applicable) remain the sole owner of all rights, titles, and interests in the Content and any other materials and services provided to you. Except as stated in other written terms or agreements between us, we do not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights with respect to the items in the materials or services provided by us.

You may not use our trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. We reserve all rights not explicitly granted by us to you in writing.

Except as set forth in the limited license below, or as required under applicable law, the Content may not be used, reproduced, distributed, published, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. All rights not expressly granted herein are reserved to us and our licensors.

Except as otherwise indicated elsewhere on this Site, you may view, download, use, or print the Content available on this Site, provided: (a) such actions are solely for personal, informational, internal, non-commercial purposes; b) the Content is not modified or altered in any way; (c) the Content is not distributed by you to others; (d) no copyright or other proprietary notices contained in the Content is removed or obscured.

Unauthorized use or reproduction of our intellectual property is highly likely to cause irreparable material, financial, and moral damage to us, our brand, our business, our subsidiaries, our finances, our customers, our partners, our affiliates, and our licensors, and may not be reparable solely monetarily. Consequently, we will prosecute all unauthorized use to the fullest extent possible under law.

Terms and Conditions

We provide the Content and Service available on our Site to you subject to the following terms and conditions, as well as any other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features, sale of goods, or promotions, as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

Enforceability of these Terms and Conditions

If any part of these terms and conditions shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.

If any provision herein shall be unenforceable or invalid under any applicable law or be so held by any court decision, such unenforceability or invalidity shall not render these terms and conditions unenforceable or invalid as a whole, and additionally these terms and conditions shall be modified, to the extent possible, to most fully reflect the original intent of the parties as reflected in the original terms and conditions.

Our failure to request of you any actions or remedies of any provision hereof shall not affect our right to require such actions or remedies at any future time, nor shall our waiver of a breach of any provision hereof be construed to be a waiver of the provision itself.

Scope of these Terms and Conditions

These terms and conditions apply to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate terms and conditions that do not incorporate these terms and conditions. These terms and conditions do not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Service, or other sites linked from our Site. These terms and conditions not cover the information practices of other companies and organizations who advertise on our Site.

Consent to these Terms and Conditions

By accessing or visiting or using or generally interacting with our Service, you consent to these terms and conditions, and the respective terms and conditions of all the third-party services we use. If you do not consent to these terms and conditions, or to respective terms and conditions of any of the third-party services we use, you must discontinue accessing, visiting, using, and generally interacting with our Site or Service.

General

You acknowledge and agree that these terms and conditions constitute the complete and exclusive agreement between us concerning your use of our Site and Service, and supersede and govern all prior proposals, agreements, or other communications, whether verbal or written.

Nothing contained in these terms and conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

Prevailing Law and Jurisdiction

With respect to any dispute between you and us, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of Greece and adjudicated by the courts of Thessaloniki, Greece, as if the terms and conditions were a contract wholly entered into and wholly performed within Thessaloniki, Greece.

Availability

The Content and Service includes a range of features and functionalities. Not all features or functionalities will be always available to all persons, and we are under no obligation to make any feature or functionality available in any jurisdiction. Except where prohibited in these Terms and Conditions or by applicable law, we reserve the right to modify the Content or Service or any part thereof for any reason, without notice and at any time.

Accuracy of Information

We attempt to be as accurate as possible when describing our products and services; however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colors, materials, sizes and dimensions, information, or other content available on the Site are accurate, complete, reliable, current, or error-free.

Your Obligations and Responsibilities

By accessing or using our Site or Service, you agree to comply with these terms and conditions, and any special warnings or instructions related to accessing or use posted on our Site.

You agree to act always in accordance with the law, customs, and in good faith.

You may not make any changes or alterations to the Site or Content or Service and may not impair in any way the integrity or operation of the Site or Service.

You are prohibited from violating or attempting to violate the security of the Site or any associated information or computer system, including, without limitation, by (a) accessing data not intended for such user, or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network, or to breach the security or authentication measures of any system without proper authorization; (c) accessing or using the Site or any portion thereof without authorization; or (d) introducing any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

You agree not to use or attempt to use the Site and Service: (a) in any way that violates any applicable law or regulation; (b) to engage in any conduct that restricts or inhibits any party from using or enjoying the Site or Service, or which, as determined by us, may harm or expose to liability us or users of the Site or our systems; (c) use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use or enjoyment of the Site; (d) use any device, software, or method which interferes with the proper working of the Site; or (e) otherwise attempt to interfere with the proper working of the Site.

Without limiting the generality of any other provision of these terms and conditions, if you negligently or willfully breach any of the obligations set forth herein, you shall be liable for all the losses and damages that this may cause to us, or our business, reputation, brand, finances, facilities, subsidiaries, partners, affiliates, licensors, users, customers, employees, officers, and representatives.

Third-Party Links

We are not responsible for the content of any off-website materials or content, or any other websites linked to or from the Site. We provide links on the Site for convenience only, and no link is an endorsement by us, our affiliates, or our partners, of the referenced website, materials, content, product, service, or supplier.

Using any links available on the Site is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including, without limitation, their terms and conditions and privacy policies. You should carefully review the terms and conditions and privacy policies of all websites that you visit.

Special Features, Functionality, and Events

From time to time, we may offer special features or functionality on the Site or arrange events such as contests or sweepstakes or other offerings, which are highly likely to be subject to additional or different terms and conditions, eligibility, rules, and policies, or be offered to you by third parties with their own terms of use and policies. In such circumstances, we will notify you of this should you choose to take advantage of such features, functionality, or events, and you agree to be bound by such additional terms and conditions and rules and policies.

Representations and Warranties

We do not warrant that access to or use of our Site or Service will be available, uninterrupted, or error-free, nor that any defects, whether known to us or communicated to us, will be corrected. We provide the Site and Service on an "as-is" and "as-available" basis. We make no representations or warranties of any kind whatsoever, whether express or implied, in connection with the Site or Service or any information or materials included, including, but not limited to, warranties of merchantability, non-infringement, or fitness for a particular purpose or use, except to the extent such representations and warranties are not legally excludable.

Limitation of Liability

You agree that, to the fullest extent possible permitted by applicable law, we will not be responsible or liable under any and all circumstances, and under any legal theory, whether in contract, tort (including negligence), or otherwise, arising from or related to your use or inability to use our Site or Service, for any (a) interruption of business, (b) loss of business or revenue or profit, (c) access or use delays or interruptions to the Site or Service, (d) information or data non-delivery, misdelivery, corruption, destruction, or other modifications, (e) loss or damages of any kind incurred as a result of the presence or interaction with website links outside the Site, (f) computer viruses, system failures, or malfunctions arising out of your use of website links outside the Site, (g) inaccuracies or omissions in the Content or other materials or communications, and (h) events beyond our reasonable control.

Furthermore, and to the fullest extent possible permitted by applicable law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including loss of business or revenue or profits), arising out of or related to your use or inability to use our Site or Service, regardless of the form of actions taken, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages, and in no event shall our maximum aggregate liability exceed any amount of money received by you.

You agree that no claims or actions arising out of or related to your use of the Site and Service may be brought by you against us more than one (1) year after the cause of the actions relating to such claim or action arose.

Indemnification

You agree to defend, indemnify, and hold us and our subsidiaries, partners, affiliates, licensors, and our respective officers, directors, employees, agents and representatives harmless for any loss, damages, expenses or costs, including reasonable legal fees, resulting from any third-party claim, action, or demand resulting from your use of the Site or Service, breach of these terms and conditions, or from our termination of your access to or use of the Site or Service. Such termination will not affect either party's rights or obligations, which have accrued before the termination.

Changes to these Terms and Conditions

We reserve the right to update these terms and conditions at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current terms and conditions apply to all transactions between us, including sales completed or in progress. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.

Sales Policy

This policy explains how we offer and fulfill the sale of goods and services to you.

Enforceability of this Policy

If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.

If any provision herein shall be unenforceable or invalid under any applicable law or be so held by any court decision, such unenforceability or invalidity shall not render this policy unenforceable or invalid as a whole, and additionally this policy shall be modified, to the extent possible, to most fully reflect the original intent of the parties as reflected in the original policy.

Scope of this Policy

This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate sales policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.

Consent to this Policy

By accessing or visiting or using or generally interacting with our Site or Service, you consent to this policy, and the respective policies of all the third-party services we use. If you do not consent to this policy, or to a respective policy of any of the third-party services we use, you must discontinue accessing, visiting, using, and generally interacting with our Site or Service.

Customer Age

The sale of goods and provision of services may only be made by individuals who are over the age of legal majority in their jurisdiction of residence.

Products and Services for Personal Use

Our products and services, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us.

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of this policy.

Right to Refuse

We reserve the right, at our sole discretion, to cancel or refuse any orders for any reason and at any stage of the ordering process, including after an order has been submitted, and whether the order has been confirmed.

Use of Third Parties for Fulfillment

We use third-party payment providers for the processing of payments. We reserve the right to discontinue or change the payment providers we use, as well as the methods of payment we accept, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific payment methods or providers to any individual or in any region.

We use third-party shipping providers for the delivery of products. We reserve the right to discontinue or change the shipping providers we use, as well as the methods of shipping we provide, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific shipping methods or providers to any individual or in any region.

We use third-party storage, handling, packaging, and fulfillment providers for the delivery of products. We reserve the right to discontinue or change the storage, handling, packaging, and fulfillment providers we use, as well as the means of storage, handling, packaging, and fulfillment, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific storage, handling, packaging, or fulfillment methods or providers to any individual or in any region.

Accuracy of Information

All products and services offered by us as described in publications or other materials, whether on our Site or elsewhere, may include inaccuracies or typographical errors or omissions or other errors, and consequently we cannot be held responsible for any pricing or typographical or other errors found in our publications or other materials.

We may make changes to any product or service, as well as any product or service description, at any time without notice.

Availability of Products and Services

All products and services offered by us are subject to availability, and we are under no obligation to maintain adequate stock levels of any product or capacity for the provision of any service, nor are we under any obligation to offer or continue to offer products or services to any individual or region.

In the event of an order being unable to be fulfilled for any reason, we will attempt to contact you prior to arranging either a later delivery time or cancellation or partial fulfillment or fulfillment in parts at separate times. If we cannot reach you in a reasonable amount of time, we reserve the right to choose on your behalf how to proceed with currently unfulfilled orders.

We are under no obligation to inform you of any stock levels we may maintain.

Pricing of Products and Services

Prices displayed on our Site are subject to change at any time and without notice.

Prices displayed on our Site may differ from prices displayed on third-party sites which offer our products or services for sale, and there is no guarantee that the prices on our Site will be the lowest price generally available for any given product or service.

We are under no obligation to itemize our costs, profits, or margins when publicizing any prices.

Discounts and Offers

We reserve the right to refuse or cancel any order, or to refuse to accept or redeem any promotional code, coupon, discount, or other offer, which we believe to be fraudulent, improperly obtained, or which is not being used by its intended recipient.

Processing of Orders

Unless otherwise agreed to in writing, all orders are processed only after confirmation of payment for the full charged amount of the order.

If the information you have provided with respect to an order is incorrect, insufficient, or confusing, we will attempt to contact you prior to processing the affected order. If we cannot reach you within a reasonable amount of time, we will cancel the affected order and issue a refund.

Quantity Limits for Orders

We reserve the right to limit the number of products, or the capacity of services sold to you, or impose additional limits on orders, as well as reject or cancel orders which go beyond our imposed limits, if we believe that not doing so may cause a problem with our operations or is harmful to our interests.

Delivery of Goods

We will use commercially reasonable efforts to deliver goods as quickly as possible, and within any time frame indicated in an order. We cannot and will not, however, be responsible for any delays in delivery which are beyond our control, including delays introduced by shipping providers, customs and postal inspections or other actions by authorities, ongoing transportation problems in regions and routes used for shipping, or otherwise. In the event of known delays or problems likely to cause delays, we will contact you within a reasonable time after having been notified by shipping providers or authorities, in turn, of these delays or problems.

We reserve the right to deliver goods from a single order separately and with different shipping providers and on different dates and times.

If the information you have provided with respect to the delivery of an order is incorrect, insufficient, or confusing, we will attempt to contact you prior to processing the affected order. If any products have already been shipped by us, it may not be possible to correct, amend, change, or clarify the information already provided to the shipping provider, and the shipping provider may refuse to cooperate with any requests to remedy the situation, or require additional charges and fees to do so. You are solely responsible for covering the totality of any such charges and fees, as well as assume responsibility for any consequences of such situations, including the non-delivery of goods.

We do not know the correct spelling or structure of any address or region, and consequently will pass on delivery information to shipping providers and authorities as you have provided them to us. We cannot and will not attempt to verify addresses or deliverability to any individual or region.

When possible, we will use shipping providers and their services which offer tracking of deliveries, and we will share with you any documentation necessary for you to view such tracking information. You agree and find it reasonable that such tracking services are offered by shipping providers and not by us, and therefore we have no control on their characteristics or suitability for any purpose or flaws, and we cannot be responsible for the provisioning or use or inability to use such tracking services. At any rate, such tracking services are provided to you without charges or fees, and therefore we will not be liable for any damages, financial or otherwise, arising out of the use or inability to use or unavailability or errors of such tracking services.

With respect to the sale of goods to third countries outside the European Economic Area, we will work with local customs authorities as required to by Greek and European Union law only for the export of goods. We are not responsible for any customs authorities of third countries, and will not undertake any applicable import process, nor be responsible for any delays or non-deliverability, production of any documentation or translations of any documentation, importation fees, duties, taxes, or otherwise. You are solely responsible for complying, communicating, and covering the entirety of the cost of any importation or clearance or release requirement or procedure of your country or territory. We will not issue refunds nor accept returns for deliveries which have not reached you due to complications with or refusals by customs authorities of your country or territory to allow the release or circulation or transit of goods. We cannot provide you with customs and importation advice.

Estimated Fulfillment Timelines

Our products are manufactured using additive manufacturing techniques, including 3D printing, which is a time-consuming process requiring considerable time to ensure the highest quality of goods are ultimately delivered to you. Furthermore, due to the complexity of the manufacturing process, and to be able to offer the widest variety of product characteristics and combinations to you, we do not generally pre-manufacture goods or maintain stock levels of any products or combinations thereof at any given time or location.

Should we happen to have any product(s) already manufactured and ready to ship from our stock, we will ship them to you as soon as possible, however, you understand and agree that in many cases it is likely that upon receiving an order we will have to first manufacture the product(s) contained therein.

To this end you agree and find it reasonable that we will require a considerable amount of time before we can deliver the product(s) to you; depending on the kind, nature, materials, size, and characteristics of each product, a variable amount of time is required for its manufacture, and an order will be fulfilled when the totality of the products contained therein have been manufactured.

The description of a product contains the typical turnaround time required for its manufacture, and you should consult these descriptions to estimate how long it will take for us to fulfill your order.

We use multiple shipping providers and their associated services, which have different estimated delivery times, depending on the characteristics of packages, location of delivery addresses, and especially considering that some addresses may belong to remote or hard-to-reach locations. From time to time our shipping providers revise their estimates for the time taken to deliver packages; in turn we will maintain a reasonably up-to-date shipping estimate made available to you on our Site. Should a shipping provider inform us of any changes to estimates prior to us having fulfilled an order, we will contact you with any additional information we have in turn received, as well as update the shipping estimate displayed on our Site.

In addition to the typical turnaround time for the manufacture of a product, please allow us the following typical amounts of time for the following phases of order fulfillment:

(a) Processing an order after having received it, provided it has been fully paid: two business days.

(b) Inspection, handling, packaging, issuing of invoices, and preparation of documents necessary for handing over to shipping providers and customs authorities when applicable: two business days.

(c) Handing over packages to shipping provider facilities or arranging for the shipping providers to collect packages from our warehouse: two business days.

For the purposes of the above, business days are those days considered normal business days according to Greek law and local city and municipal regulations.

In the event of unforeseen circumstances which may impact, alter, disrupt, or delay deliveries to you, including, but not limited to natural disasters, public health emergencies, public safety emergencies, strikes, security incidents, public authority orders, or any circumstances of force majeure, we will contact you and inform you with any relevant information or revised delivery estimates we may have.

You agree that any delays in delivery caused by such circumstances are beyond our ability to predict or control or remedy, and no such delays form a breach of contract or terms of sale between us.

Fraud and Prevention

As required by law, and also in order to protect our business, affiliates, and customers from fraudulent transactions, we reserve the right to pass on any information you provide to us to reputable and legally established organizations which provide checks and verifications of your information, including personal and sensitive information such as financial information, especially in order to ensure that the billing information you provide matches the information used in any methods of payment used.

We reserve the right to refuse any orders or payments from you if we reasonably suspect fraud, as well as report the payments and any associated transactions or communications to relevant authorities.

Changes to this Policy

We reserve the right to update this policy at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all sales completed or in progress. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.

Returns Policy

This policy explains how we handle the return of goods already delivered to you.

Enforceability of this Policy

If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.

Scope of this Policy

This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate returns policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.

Consent to this Policy

Your Right to Return

If you are not satisfied with your purchase made through our website, you can return any unwanted product(s) within one month from the date of delivery to you, as evidenced by the shipping carrier delivery receipt, provided of course you have not damaged or altered or soiled or defaced the product(s) through your handling and use.

Items purchased as a bundle or set must be returned in full to be eligible for a refund, as we cannot offer partial refunds.

Items made "to order" or customized by us on your behalf are considered final sales, and cannot be refunded, unless they reach you with defects or in a damaged condition as described below.

Handling, packaging, and shipping fees are non-refundable, unless pertaining to defective or damaged goods as described below.

Defective or Damaged Goods

In the rare event that any product(s) reach you with defects or in a damaged condition, and such defect or damage is our responsibility and not due to your mishandling of the product(s) or the package(s) in which they were shipped to you, we will either replace the product(s) at no further cost to you, or issue a full refund for the cost of the defective or damaged product(s), along with any handling, packaging, and shipping fees associated with such damaged or defective products originally incurred by their delivery to you.

It is possible that a package reaches you in a visibly damaged condition, which is likely to also have resulted in damage to the product(s) within the package. As shipping is the responsibility of the carrier and we have no control over the handling of the package during shipping, you must always inspect each package for any signs of damage and must not accept any package with visible signs of damage under any circumstances. Should you accept a visibly damaged package, we reserve the right to not replace any damaged product(s) nor issue refunds.

You do not need to return any defective or damaged product(s) to us unless we ask you to, and should we ask you to return them we will cover the cost incurred for doing so.

If we chose to send you any replacement product(s) instead of issuing a refund, we will typically deliver to the same address used in the invoice(s) of the original product(s) being replaced - we can use a different address should you inform us prior to arranging replacement, so long as the new address is in the same country as the original.

Returns Process

Prior to returning products to us, it is essential to contact us so that we are prepared to receive them at our warehouse. You must tell us which product(s) you are planning on returning and provide the reference number(s) for the relevant invoice(s).

If you cannot provide the correct invoice number(s), or the product(s) you are returning are not listed on the invoice(s) you refer to, we will be unable to process the return and we will not be able to issue a refund. Any incorrect product(s) returned to us cannot be refunded, and we cannot ship them back to you, so please be mindful of which invoice(s) and product(s) you are returning.

Returned products are your legal and fiscal responsibility until they arrive at our warehouse, including the cost of transportation as well as any compliance with laws and regulations pertaining to their transport, including excise, customs, and postal inspections.

We will be happy to advise and assist you with respect to choosing the most appropriate and cost-effective way of returning products, but we cannot assume responsibility for the effectiveness of our advice.

Although not required, we strongly suggest you use a reputable transport service which offers tracking and insurance, such as an international courier service, and hold onto any documentation which serves as proof of postage in case you need to contact us about your return.

Ensure you package the product(s) carefully, wrapped in a way suitable for international transport, ideally using the same materials and containers we shipped to you originally.

Only products received by our warehouse can be refunded - we cannot pick up products from other locations, including transport hubs, third-party warehouses, or courier or postal offices - if in doubt, use a door-to-door service.

Upon receiving the returned product(s) we will verify that they match the contents of the relevant invoice(s) and issue an appropriate refund.

Refunds can only be issued to the same method of payment for the invoice(s), so, for example, if you used a debit card the refund will be credited to the same card, or if you used a bank transfer the refund will be transferred to your bank account, and so on. We cannot issue refunds to alternative cards or bank accounts. Any fees incurred on your part by your financial institution or payment method provider are your responsibility and cannot be covered by us. Specifically in the case of SWIFT bank account transfers, we will use SHARED charges, so we will cover any fees incurred by our bank on our end, and you will cover any fees incurred by your bank on your end.

Warehouse Contact and Address

Name: Alexis Petrounias

Telephone: +306955460001

Address

Street: Kosma Aitolou 17

City: Thessaloniki

Postal Code: 546 42

Country: Greece

Fair Use

If we notice an abnormal pattern of returns activity from you, we will contact you prior to processing any returns and discuss the circumstances. If we determine abuse of our returns policy, or suspect suspicious or fraudulent claims, we reserve the right to refuse any returns or refunds beyond your statutory rights, as well as refrain from selling to you in the future.

European Union Distance Selling Regulations

Our business is established in the European Union. If you are a resident in the European Union or European Economic Area, you have certain statutory rights pertaining to the purchase of goods sold over the Internet ("distance selling") - specifically, you have the right to return all goods within fourteen (14) days of purchase without giving a reason, provided you cover the entirety of the transportation cost for the return, as well as the right to remedy should any product(s) reach you with defects or in a damaged condition (provided that any damages are not due to your mishandling of the package(s) or the product(s)). Our returns policy is compliant with European Union distance selling regulations.

Customs and Postal Information

For shipments of returned goods originating from third countries outside the European Union, use EORI number GR117635916 and receiver tax / VAT identity EL117635916 if required to do so by customs authorities.

Changes to this Policy

We reserve the right to update this policy at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all orders already placed. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.

Cookies and Other Tracking Technologies Policy

This policy explains how we use cookies and other tracking technologies on our Site and third-party services we use (collectively, "Services"), and the choices you have.

Enforceability of this Policy

If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.

Scope of this Policy

This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate privacy policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.

Consent to this Policy

Cookies and Trackers

Cookies are small pieces of text or computer software ("cookies") used to store and retrieve information on web browsers, computers, phones, and other mobile devices ("devices"). Other tracking technologies include tiny invisible images ("tracking pixels") or uniquely crafted web addresses ("URLs") or files stored on your devices ("local storage") which are transmitted between our services and your devices ("trackers").

Cookies and trackers may be stored and retrieved by our services ("first party cookies", "first party trackers") or by third party services which we use ("third party cookies", "third party trackers"), may be changed or removed at any time, and may persist on your devices during sessions of using our service or third party services ("session") or in between sessions ("persistent") of using our services or third party services, including when you are offline.

Use of Cookies and Trackers

Services may use cookies and trackers when you access our content or interact with us, whether you have a registered account and are logged in.

Cookies and trackers may be used to record, monitor, and track your behavior and the behavior of your devices while interacting with our services or third-party services we use, and may associate unique identifiers with you or your devices, including uniquely identifying profiles of your behavior and devices ("digital fingerprints").

We use cookies and trackers to provide essential facilities such as user accounts and secure authentication, to enhance our offering via personalization and customization and remembered user choices and preferences, to analyze our web traffic and service usage patterns and to assist in responding to your requests and enquiries, to provide social media features, to gain operational, sales, and marketing insight, and to display advertisements and customized content tailored to your interests.

We also use cookies and trackers to monitor and administer our infrastructure and operations, to detect and defend against fraud and other security risks, to protect our assets and services and users and partners, to improve our products, and meet our legal duties.

Third-Party Cookies and Trackers

Third-party services we use may also use cookies and trackers for similar purposes. These third-party services are provided by our partners which typically offer infrastructure (e.g. hosting, content distribution), security (e.g. intrusion detection, fraud prevention), payments (e.g. credit card processing), content (e.g. embedded media), social media (e.g. social networks, forums), analytics (e.g. market research), and marketing (e.g. advertisements).

We share cookies and trackers with third party services who may combine them with their own, and we may combine the cookies and trackers they share with us with our own. It is therefore possible that third parties may use this shared information to track you across websites and services other than our own.

The complete list of third-party services we use which may use cookies and trackers and share them with us, as well as with which we share our cookies and trackers, along with their respective policies, follows:

· Oxygen (CLOUD SERVICES Ι.Κ.Ε., N. Plastira 100, Heraclion 712 01, Greece) https://www.pelatologio.gr/page.php?id=71&sub1=4&sub2=70&lang=1

· Viva Payments (VIVA ΥΠΗΡΕΣΙΕΣ ΠΛΗΡΩΜΩΝ ΜΟΝΟΠΡΟΣΩΠΗ Α.Ε., 18-20 Amarousiou Chalandriou Avenue, 151 25 Marousi, Greece) https://www.vivawallet.com/terms-and-conditions

· Shopify (Shopify Inc, 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada) https://www.shopify.com/legal/terms

· Google Analytics (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States) https://marketingplatform.google.com/about/analytics/terms/us/

· Microsoft Corporation (1 Microsoft Way, Redmond, WA, United States) https://privacy.microsoft.com/en-us/privacystatement

· Meta Platforms Inc (1 Hacker Way, Menlo Park, California 94025, United States) https://www.facebook.com/privacy/policy/

Disabling Cookies and Trackers

You have the option, at your sole discretion and using only your own knowledge, devices, tools, and methodologies, of blocking or removing cookies and trackers (ours and those from third-party services we use) entirely or selectively or after a set amount of time. Should you block or remove cookies and trackers, it is highly likely that parts or the whole of the Services will be unavailable to you, and those parts which may remain available may lack significant content and features or become rendered unusable.

To find out how to perform cookie and tracker blocking or removal please consult your device documentation or support.

"Do Not Track" Feature

"Do Not Track" ("DNT") is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks, and analytic companies. Our service does not currently respond to DNT requests.

Changes to this Policy

We reserve the right to update this policy and the list of third-party services we use at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all cookies and trackers we have about you. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.

Data Collection and Privacy Policy

This policy explains how we collect, transmit, store, process, transfer, share, disclose, access, use, correlate, aggregate, and make human and algorithmic decisions with personal information and data ("personal data"), including data which may be deemed sensitive under the law ("sensitive data"), about you, your financial information, and your web browser, computer, phone or other mobile device ("device", "devices") when you visit, access, use, or generally interact with ("use", "uses") our Site or Service directly or via third-party services we use or via third party services which use our Site or Service ("third-party service", "third-party services"), how we protect your privacy and adhere to regulatory requirements, how we communicate with you, and your rights and options.

Enforceability of this Policy

If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.

Scope of this Policy

This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate privacy policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.

Consent to this Policy

Purpose of Personal Data Collection

We use personal data to provide essential facilities such as user accounts and secure authentication, to provide the means of interaction and communication between you and other users of our service, to enhance our offering via personalization and customization and remembered user choices and preferences, to analyze our web traffic and service usage patterns and to assist in responding to your requests and enquiries, to provide social media features, to gain operational, sales, and marketing insight, to display targeted advertisements and generated or customized content tailored to your interests, including marketing communication, and to generally expand our commercial or otherwise offerings.

We also use personal data to monitor and administer our infrastructure and operations, to process payments and refunds, to detect and defend against fraud or misuse and other security risks and privacy vulnerabilities, to protect our assets, facilities, brand and reputation, and our users, customers, affiliates, partners, and licensors, to improve our products and train our agents, and meet our legal duties.

Method of Personal Data Collection

We continuously collect personal data you have given to us, including sensitive data, as well as personal data automatically gathered by recording, monitoring, and tracking your use of our service or third-party services we use or third-party services which use our service.

One of the methods we use for automatically gathering personal data is via cookies and other tracking technologies; please refer to our Cookies and Other Tracking Technologies Policy, which forms an essential part of this policy.

In some circumstances we may ask you to give us permission to collect third-party data about you (e.g. your Twitter or Facebook feeds). Some of these services enable you to sign-in via their own systems; when you choose to sign-in via a third-party system, you will be presented with a dialog box which will ask your permission to allow us to access your personal data provided to us by these third-party services.

We also collect personal data about you which you send to us directly or via one of our agents, via written or verbal or electronic means, such as letters, emails, phone calls, and text messages. Manual personal data may be entered by our agents when you interact with them (e.g., support calls).

Types of Personal Data Collected

The personal data you give to us consists of personal information you provide (e.g. your name, your profile picture, your telephone number, your email address, other contact information, account information such as usernames and passwords, and so on), as well as information you generate or publish or share with others through our service, publicly or privately to other users (e.g. textual content, multimedia, files, documents, links, and so on).

The types of automatically collected data include behavior (e.g. content you view, links you follow), contextual information (e.g. date and time of your interactions, duration of use), device-specific information (e.g. your hardware model, hardware settings, operating system version, software capabilities, unique device identifiers, geographical location (including GPS and other sensors, nearby devices or Wi-Fi access points and cell towers), and mobile network information including phone number), and server logs (e.g. time and duration of visits, search query terms, Internet protocol addresses, referral URL, cookies and other tracking technologies that may uniquely identify you across multiple third-party websites and apps, and browser type and capabilities).

Our apps contain unique identification data, and this data may be sent to us when you install or uninstall our apps, or when our apps periodically contact our servers.

Processing, Storage, Transmission, Transfer, and Location of Personal Data

We process your personal data in a proper manner and take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of such data. Personal data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In some cases, your personal data may be accessible to certain types of persons in charge, involved with the operation of our service (managers, administration, sales, marketing, legal, system administration, engineers) or third parties (such as technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, and based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures. The updated list of these third parties may be requested from us in writing at any time. To determine the methods of data processing used by the third-party providers we use, refer to their respective privacy policies.

We process personal data on our servers in many countries around the world. We may transfer and process your personal information on a server located outside the country where you live. Irrespective of which country you live in, you authorize us to transfer, store, and use your information in any country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. The updated list of these locations may be requested from us in writing at any time. To determine where the third -party providers we use locate your personal data, refer to their respective privacy policies.

We may collect and store information (including personal data) locally on your devices using mechanisms such as local file storage, browser local storage, browser cookies, and application data caches. Since we do not manufacture, sell, maintain, monitor, or control your devices, you agree that you are solely responsible for your devices and their safety and security, including in the event of theft or a security breach or data leak or privacy vulnerability. If you have any concerns regarding the safety or security of your devices, or do not wish to have responsibility for their safety or security, then you must discontinue using our service and uninstall all our apps.

Handling of Personal Data

We employ and maintain up-to-date industry-standard mechanisms for safety, security, and proper authentication and authorization of individuals, including monitoring and logging of activity and strong encryption of sensitive and personal data. We use knowledgeable and qualified engineers to build and maintain our service. Access to our systems is in strict accordance with this policy.

In the unfortunate event that our service is compromised or sensitive or personal data is leaked, we will do our utmost to immediately detect, contain, and repair our service; we will also inform you, to the best of our ability and to the full extent of our knowledge of the incident, of the nature of the compromise or data leak and, when known, your specific sensitive or personal data which was compromised or leaked.

Use and Sharing of Personal Data

We associate your personal data with an account representing you and your history of interactions with our service. We combine and aggregate and correlate your personal data with the personal data of other users and other data obtained via third parties and manually and algorithmically process and transform all personal data to obtain market and demographic and behavioral characteristics and insights about you and our users in general for commercial purposes.

We may use third party data processing and analytics providers to process your personal data, based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures. The updated list of these providers may be requested from us in writing at any time. To determine how the third-party providers we use handle your personal data, refer to their respective privacy policies.

If you have a registered user account with our service, we may display your name and profile picture, as well as any content you create, publish, or share, and actions you take on our or on third-party services associated with your account in our service, including displaying in advertisements and other commercial contexts. Unless you have given us explicit permission to do so, we will not display publicly, or privately to other users, your sensitive information related to communication and address.

Our service lets you generate, publish, and share data with others, including publicly on the web. When you share information publicly, it may be indexable by search engines and obtained by third parties which we have no control over; such third parties may still retain copies of your public information even if you or we have removed such information from our service. When you share information with other users, these individuals may still retain copies of your information even if you or we have removed such information from our service.

You are solely responsible for the information you decide to share, especially if you decide to share personally identifying or sensitive information. Do not publicly or privately share any information via our service which you do not want to become, respectively, public, or available to recipient individuals.

We may share and publish non-personally identifiable personal data, aggregate or otherwise, publicly and with our partners such as publishers, advertisers or connected sites. We may sell and generally commercially exploit and enjoy non-personally identifiable personal data, aggregate or otherwise, including anonymized or pseudonymized personal data.

We may use your contact information to inform you about our services, such as letting you know about upcoming changes or improvements, notify you of interactions with other users, and send you marketing materials. We may also communicate with you on behalf of third parties and affiliates, including advertisers.

Fulfillment of Sales Orders

Specifically for the fulfillment of sales orders for physical goods, we will share your personal data, including name, address, telephone, and email, as well as personal data, including invoice(s), with third-party shipping providers of our choice, as well as any relevant individuals, organizations, and authorities involved in and related to the delivery of physical goods to you, including, but not limited, to postal inspectors, excise agents, customs, and logistics providers.

You agree that sharing of personal and sensitive data for the purposes of fulfilling sales orders and delivering physical goods to you is reasonable, expected, essential, common commercial practice, and required by laws and regulations pertaining to the sale and transport of goods.

Accessing, Updating, and Removing of Personal Data

Whenever you use our service, we aim to provide you with access to your personal data. You have the right, at any time, to know whether your personal data has been stored and can consult with us to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, deleted (unless we have to keep that data for legitimate business or legal purposes, such as payment information and invoices), or for their transformation into anonymous or pseudonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. All requests must be communicated to us in writing, and we may ask you to verify your identity through one or more government-issued documents before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free or for a reasonable fee as per the provisions of the law, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction and therefore data is likely to reside simultaneously in multiple redundant servers; because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Anonymized or Pseudonymized Personal Data

When you request us to delete or suspend or cancel or generally remove personal data, we will transform all your non-sensitive personal data into an anonymous or pseudonymous data format, dissociate the anonymous or pseudonymous data from all your sensitive data, and fully destroy your sensitive data.

Therefore, all non-sensitive personal data we have about you will not be destroyed but will continue being available for our use as described herein. Furthermore, any content you have created or shared, as well as any actions and interactions and communications with other users of our service, will continue being available on our service in an anonymous or pseudonymous format.

You also understand that the action of dissociating and destroying your sensitive data is irrevocable and final, and once we have dissociated your sensitive data we will no longer be able to associate the anonymized or pseudonymized version of your remaining personal data with you; because of this, you will no longer be able to use our service to log into your account and access or update the anonymous or pseudonymous data.

Retention Time of Personal Data

Your personal data is kept online for the time necessary to provide the service, or stated by the purposes outlined in this policy, and for the duration you have registered user accounts with us. Multiple secure offline backups of personal data are generally kept indefinitely but will not be accessible until in the event of catastrophic infrastructure damage which will require restoration of our service from such backups.

You can always request that we suspend or remove your personal data as described herein. To determine the retention time of your personal data for the third-party providers we use, refer to their respective privacy policies.

Disclosure of Personal Data

Your personal data may be used for legal purposes by us, in court or in the stages leading to possible legal action arising from improper use of our service. We will share personal data, including sensitive data, with third party companies, organizations, or individuals if we have a good-faith belief that access, use, preservation or disclosure of the data is reasonably necessary to:

· meet any applicable law, regulation, legal process or enforceable governmental request;

· enforce applicable terms of service, including investigation of potential violations;

· detect, prevent, or otherwise address fraud, security or technical issues;

· protect against harm to the rights, property or safety of our organization, our users or the public as required or permitted by law.

We may also be required to reveal your personal data upon request of public authorities. To determine how the third-party providers we use disclose your personal data, refer to their respective privacy policies.

Compliance for Personal Data Handling

We regularly review our compliance with this policy, including United Kingdom Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and European Union Directive 2002/58/EC on cookies, and European Union Directive 95/46/EC (General Data Protection Regulation). When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Consent to Receive Notices Electronically

You consent to receive any agreements, notices, disclosures, and other communications (collectively, "Notices") to which this policy refers from us electronically including without limitation by e-mail or by posting notices on the Site.

You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent in and discontinue your use of the Site and Service. In such an event, all rights granted to you pursuant to any agreement between you and us shall automatically terminate.

We cannot provide the benefits of the Site or Service to any individual that does not consent to receipt of Notices electronically.

Your consent to receive Notices electronically is entirely separate from any choices you may make with respect to the receipt of marketing communications.

Transfer

If we are involved in bankruptcy or a merger, acquisition, reorganization, or asset sale, we will continue to ensure the confidentiality of any personal data and give affected individuals notice before personal data is transferred or becomes subject to a different privacy policy.

Changes to this Policy

We reserve the right to update this policy and the list of third-party services we use at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all personal data we have about you. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.