CosmicJubilee

Returns

We’re sorry to hear that we’ve disappointed you. We offer a no-questions-asked returns policy, although we would appreciate it if you gave us some feedback so we can improve our offerings to you at a future time.

If you are not satisfied with your purchase made through our website, you can return any unwanted product(s) within one month from the date of delivery to you, as evidenced by the shipping carrier delivery receipt, provided of course you have not damaged or altered or soiled or defaced the product(s) through your handling and use.

Items purchased as a bundle or set must be returned in full in order to be eligible for a refund, as we cannot offer partial refunds.

Items made “to order” or customized by us on your behalf are considered final sales, and cannot be refunded, unless they reach you with defects or in a damaged condition as described below.

Handling, packaging, and shipping fees are non-refundable, unless pertaining to defective or damaged goods as described below.

Defective or Damaged Goods

In the rare event that any product(s) reach you with defects or in a damaged condition, and such defect or damage is our responsibility and not due to your mishandling of the product(s) or the package(s) in which they were shipped to you, we will either replace the product(s) at no further cost to you, or issue a full refund for the cost of the defective or damaged product(s), along with any handling, packaging, and shipping fees originally incurred by their delivery to you.

You do not need to return any defective or damaged product(s) to us unless we ask you to, and should we ask you to return them we will cover the cost incurred for doing so.

If we chose to send you any replacement product(s) instead of issuing a refund, we will typically ship to the same address used in the invoice(s) of the original product(s) being replaced – we can use a different address should you inform us prior to arranging replacement, so long as the new address is in the same country as the original.

Returns Process

Prior to returning products to us, it is essential to contact us so that we are prepared to receive them at our warehouse. You must tell us which product(s) you are planning on returning and provide the reference number(s) for the relevant invoice(s).

If you cannot provide the correct invoice number(s), or the product(s) you are returning are not listed on the invoice(s) you refer to, we will be unable to process the return and we will not be able to issue a refund. Any incorrect product(s) returned to us cannot be refunded, and we cannot ship them back to you, so please be mindful of which invoice(s) and product(s) you are returning.

Returned products are your legal and financial responsibility until they arrive at our warehouse, including the cost of transportation as well as any compliance with laws and regulations pertaining to their transport, including excise, customs, and postal inspections.

We will be happy to advise and assist you with respect to choosing the most appropriate and cost-effective way of returning products, but we cannot assume responsibility for the effectiveness of our advice.

Although not required, we strongly suggest you use a reputable transport service which offers tracking and insurance, such as an international courier service, and hold onto any documentation which serves as proof of postage in case you need to contact us about your return.

Ensure you package the product(s) carefully, wrapped in a way suitable for international transport, ideally using the same materials and containers we shipped to you originally.

Only products received by our warehouse can be refunded – we cannot pick up products from other locations, including transport hubs, third-party warehouses, or courier or postal offices – if in doubt, use a door-to-door service.

Upon receiving the returned product(s) we will verify that they match the contents of the relevant invoice(s) and issue an appropriate refund.

Refunds can only be issued to the same method of payment for the invoice(s), so, for example, if you used a debit card the refund will be credited to the same card, or if you used a bank transfer the refund will be transferred to your bank account, and so on. We cannot issue refunds to alternative cards or bank accounts. Any fees incurred on your part by your financial institution or payment method provider are your responsibility and cannot be covered by us. Specifically in the case of SWIFT bank account transfers, we will use SHARED charges, so we will cover any fees incurred by our bank on our end, and you will cover any fees incurred by your bank on your end.

Warehouse Address

Customs Information

For shipments of returned goods originating from third countries outside the European Union, use EORI number GR117635916 and receiver tax identity EL117635916 if required to do so by customs authorities.

European Union Distance Selling Regulations

Our business is established in the European Union. If you are a resident in the European Union or European Economic Area, you have certain statutory rights pertaining to the purchase of goods sold over the Internet (“distance selling”) – specifically, you have the right to return all goods within fourteen (14) days of purchase without giving a reason, provided you cover the entirety of the transportation cost for the return, as well as the right to remedy should any product(s) reach you with defects or in a damaged condition (provided that any damages are not due to your mishandling of the package(s) or the product(s)). Our returns policy is compliant with European Union distance selling regulations.

Fair Use

If we notice an abnormal pattern of returns activity from you, we will contact you prior to processing any returns and discuss the circumstances. If we determine abuse of our returns policy, or suspect suspicious or fraudulent claims, we reserve the right to refuse any returns or refunds beyond your statutory rights, as well as refrain from selling to you in the future.