Returns Policy
This policy explains how we handle the return of goods already delivered to you.
We’re sorry to hear that we’ve disappointed you. We offer a no-questions-asked returns policy, although we would appreciate it if you gave us some feedback so we can improve our offerings to you at a future time.
Enforceability of this Policy
If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.
If any provision herein shall be unenforceable or invalid under any applicable law or be so held by any court decision, such unenforceability or invalidity shall not render this policy unenforceable or invalid as a whole, and additionally this policy shall be modified, to the extent possible, to most fully reflect the original intent of the parties as reflected in the original policy.
Our failure to request of you any actions or remedies of any provision hereof shall not affect our right to require such actions or remedies at any future time, nor shall our waiver of a breach of any provision hereof be construed to be a waiver of the provision itself.
Scope of this Policy
This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate returns policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.
Consent to this Policy
By accessing or visiting or using or generally interacting with our Site or Service, you consent to this policy, and the respective policies of all the third-party services we use. If you do not consent to this policy, or to a respective policy of any of the third-party services we use, you must discontinue accessing, visiting, using, and generally interacting with our Site or Service.
Your Right to Return
If you are not satisfied with your purchase made through our website, you can return any unwanted product(s) within one month from the date of delivery to you, as evidenced by the shipping carrier delivery receipt, provided of course you have not damaged or altered or soiled or defaced the product(s) through your handling and use.
Items purchased as a bundle or set must be returned in full to be eligible for a refund, as we cannot offer partial refunds.
Items made "to order" or customized by us on your behalf are considered final sales, and cannot be refunded, unless they reach you with defects or in a damaged condition as described below.
Handling, packaging, and shipping fees are non-refundable, unless pertaining to defective or damaged goods as described below.
Defective or Damaged Goods
In the rare event that any product(s) reach you with defects or in a damaged condition, and such defect or damage is our responsibility and not due to your mishandling of the product(s) or the package(s) in which they were shipped to you, we will either replace the product(s) at no further cost to you, or issue a full refund for the cost of the defective or damaged product(s), along with any handling, packaging, and shipping fees associated with such damaged or defective products originally incurred by their delivery to you.
It is possible that a package reaches you in a visibly damaged condition, which is likely to also have resulted in damage to the product(s) within the package. As shipping is the responsibility of the carrier and we have no control over the handling of the package during shipping, you must always inspect each package for any signs of damage and must not accept any package with visible signs of damage under any circumstances. Should you accept a visibly damaged package, we reserve the right to not replace any damaged product(s) nor issue refunds.
You do not need to return any defective or damaged product(s) to us unless we ask you to, and should we ask you to return them we will cover the cost incurred for doing so.
If we chose to send you any replacement product(s) instead of issuing a refund, we will typically deliver to the same address used in the invoice(s) of the original product(s) being replaced - we can use a different address should you inform us prior to arranging replacement, so long as the new address is in the same country as the original.
Returns Process
Prior to returning products to us, it is essential to contact us so that we are prepared to receive them at our warehouse. You must tell us which product(s) you are planning on returning and provide the reference number(s) for the relevant invoice(s).
If you cannot provide the correct invoice number(s), or the product(s) you are returning are not listed on the invoice(s) you refer to, we will be unable to process the return and we will not be able to issue a refund. Any incorrect product(s) returned to us cannot be refunded, and we cannot ship them back to you, so please be mindful of which invoice(s) and product(s) you are returning.
Returned products are your legal and fiscal responsibility until they arrive at our warehouse, including the cost of transportation as well as any compliance with laws and regulations pertaining to their transport, including excise, customs, and postal inspections.
We will be happy to advise and assist you with respect to choosing the most appropriate and cost-effective way of returning products, but we cannot assume responsibility for the effectiveness of our advice.
Although not required, we strongly suggest you use a reputable transport service which offers tracking and insurance, such as an international courier service, and hold onto any documentation which serves as proof of postage in case you need to contact us about your return.
Ensure you package the product(s) carefully, wrapped in a way suitable for international transport, ideally using the same materials and containers we shipped to you originally.
Only products received by our warehouse can be refunded - we cannot pick up products from other locations, including transport hubs, third-party warehouses, or courier or postal offices - if in doubt, use a door-to-door service.
Upon receiving the returned product(s) we will verify that they match the contents of the relevant invoice(s) and issue an appropriate refund.
Refunds can only be issued to the same method of payment for the invoice(s), so, for example, if you used a debit card the refund will be credited to the same card, or if you used a bank transfer the refund will be transferred to your bank account, and so on. We cannot issue refunds to alternative cards or bank accounts. Any fees incurred on your part by your financial institution or payment method provider are your responsibility and cannot be covered by us. Specifically in the case of SWIFT bank account transfers, we will use SHARED charges, so we will cover any fees incurred by our bank on our end, and you will cover any fees incurred by your bank on your end.
Warehouse Contact and Address
Name: Alexis Petrounias
Telephone: +306955460001
Address
Street: Kosma Aitolou 17
City: Thessaloniki
Postal Code: 546 42
Country: Greece
Fair Use
If we notice an abnormal pattern of returns activity from you, we will contact you prior to processing any returns and discuss the circumstances. If we determine abuse of our returns policy, or suspect suspicious or fraudulent claims, we reserve the right to refuse any returns or refunds beyond your statutory rights, as well as refrain from selling to you in the future.
European Union Distance Selling Regulations
Our business is established in the European Union. If you are a resident in the European Union or European Economic Area, you have certain statutory rights pertaining to the purchase of goods sold over the Internet ("distance selling") - specifically, you have the right to return all goods within fourteen (14) days of purchase without giving a reason, provided you cover the entirety of the transportation cost for the return, as well as the right to remedy should any product(s) reach you with defects or in a damaged condition (provided that any damages are not due to your mishandling of the package(s) or the product(s)). Our returns policy is compliant with European Union distance selling regulations.
Customs and Postal Information
For shipments of returned goods originating from third countries outside the European Union, use EORI number GR117635916 and receiver tax / VAT identity EL117635916 if required to do so by customs authorities.
Changes to this Policy
We reserve the right to update this policy at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all orders already placed. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.
