Sales Policy
This policy explains how we offer and fulfill the sale of goods and services to you.
The last update of this document was on the 27th November 2023.
Enforceability of this Policy
If any part of this policy shall be held invalid or unenforceable, this shall not affect the enforceability of any other part.
If any provision herein shall be unenforceable or invalid under any applicable law or be so held by any court decision, such unenforceability or invalidity shall not render this policy unenforceable or invalid as a whole, and additionally this policy shall be modified, to the extent possible, to most fully reflect the original intent of the parties as reflected in the original policy.
Our failure to request of you any actions or remedies of any provision hereof shall not affect our right to require such actions or remedies at any future time, nor shall our waiver of a breach of any provision hereof be construed to be a waiver of the provision itself.
Scope of this Policy
This policy applies to the totality of our Service and the Content of our Site, as well as any parts of our Service or Content which are offered through third-party sites, but excludes services that have separate sales policies that do not incorporate this policy. This policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, sites that may include our Site or Service, or other sites linked from our Site. This policy does not cover the information practices of other companies and organizations who advertise on our Site.
Consent to this Policy
By accessing or visiting or using or generally interacting with our Site or Service, you consent to this policy, and the respective policies of all the third-party services we use. If you do not consent to this policy, or to a respective policy of any of the third-party services we use, you must discontinue accessing, visiting, using, and generally interacting with our Site or Service.
Customer Age
The sale of goods and provision of services may only be made by individuals who are over the age of legal majority in their jurisdiction of residence.
Products and Services for Personal Use
Our products and services, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us.
We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of this policy.
Right to Refuse
We reserve the right, at our sole discretion, to cancel or refuse any orders for any reason and at any stage of the ordering process, including after an order has been submitted, and whether the order has been confirmed.
Use of Third Parties for Fulfillment
We use third-party payment providers for the processing of payments. We reserve the right to discontinue or change the payment providers we use, as well as the methods of payment we accept, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific payment methods or providers to any individual or in any region.
We use third-party shipping providers for the delivery of products. We reserve the right to discontinue or change the shipping providers we use, as well as the methods of shipping we provide, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific shipping methods or providers to any individual or in any region.
We use third-party storage, handling, packaging, and fulfillment providers for the delivery of products. We reserve the right to discontinue or change the storage, handling, packaging, and fulfillment providers we use, as well as the means of storage, handling, packaging, and fulfillment, at our sole discretion and at any time and for any reason without notice. We are under no obligation to provide specific storage, handling, packaging, or fulfillment methods or providers to any individual or in any region.
Accuracy of Information
All products and services offered by us as described in publications or other materials, whether on our Site or elsewhere, may include inaccuracies or typographical errors or omissions or other errors, and consequently we cannot be held responsible for any pricing or typographical or other errors found in our publications or other materials.
We may make changes to any product or service, as well as any product or service description, at any time without notice.
Availability of Products and Services
All products and services offered by us are subject to availability, and we are under no obligation to maintain adequate stock levels of any product or capacity for the provision of any service, nor are we under any obligation to offer or continue to offer products or services to any individual or region.
In the event of an order being unable to be fulfilled for any reason, we will attempt to contact you prior to arranging either a later delivery time or cancellation or partial fulfillment or fulfillment in parts at separate times. If we cannot reach you in a reasonable amount of time, we reserve the right to choose on your behalf how to proceed with currently unfulfilled orders.
We are under no obligation to inform you of any stock levels we may maintain.
Pricing of Products and Services
Prices displayed on our Site are subject to change at any time and without notice.
Prices displayed on our Site may differ from prices displayed on third-party sites which offer our products or services for sale, and there is no guarantee that the prices on our Site will be the lowest price generally available for any given product or service.
We are under no obligation to itemize our costs, profits, or margins when publicizing any prices.
Discounts and Offers
We reserve the right to refuse or cancel any order, or to refuse to accept or redeem any promotional code, coupon, discount, or other offer, which we believe to be fraudulent, improperly obtained, or which is not being used by its intended recipient.
Processing of Orders
Unless otherwise agreed to in writing, all orders are processed only after confirmation of payment for the full charged amount of the order.
If the information you have provided with respect to an order is incorrect, insufficient, or confusing, we will attempt to contact you prior to processing the affected order. If we cannot reach you within a reasonable amount of time, we will cancel the affected order and issue a refund.
Quantity Limits for Orders
We reserve the right to limit the number of products, or the capacity of services sold to you, or impose additional limits on orders, as well as reject or cancel orders which go beyond our imposed limits, if we believe that not doing so may cause a problem with our operations or is harmful to our interests.
Delivery of Goods
We will use commercially reasonable efforts to deliver goods as quickly as possible, and within any time frame indicated in an order. We cannot and will not, however, be responsible for any delays in delivery which are beyond our control, including delays introduced by shipping providers, customs and postal inspections or other actions by authorities, ongoing transportation problems in regions and routes used for shipping, or otherwise. In the event of known delays or problems likely to cause delays, we will contact you within a reasonable time after having been notified by shipping providers or authorities, in turn, of these delays or problems.
We reserve the right to deliver goods from a single order separately and with different shipping providers and on different dates and times.
If the information you have provided with respect to the delivery of an order is incorrect, insufficient, or confusing, we will attempt to contact you prior to processing the affected order. If any products have already been shipped by us, it may not be possible to correct, amend, change, or clarify the information already provided to the shipping provider, and the shipping provider may refuse to cooperate with any requests to remedy the situation, or require additional charges and fees to do so. You are solely responsible for covering the totality of any such charges and fees, as well as assume responsibility for any consequences of such situations, including the non-delivery of goods.
We do not know the correct spelling or structure of any address or region, and consequently will pass on delivery information to shipping providers and authorities as you have provided them to us. We cannot and will not attempt to verify addresses or deliverability to any individual or region.
When possible, we will use shipping providers and their services which offer tracking of deliveries, and we will share with you any documentation necessary for you to view such tracking information. You agree and find it reasonable that such tracking services are offered by shipping providers and not by us, and therefore we have no control on their characteristics or suitability for any purpose or flaws, and we cannot be responsible for the provisioning or use or inability to use such tracking services. At any rate, such tracking services are provided to you without charges or fees, and therefore we will not be liable for any damages, financial or otherwise, arising out of the use or inability to use or unavailability or errors of such tracking services.
With respect to the sale of goods to third countries outside the European Economic Area, we will work with local customs authorities as required to by Greek and European Union law only for the export of goods. We are not responsible for any customs authorities of third countries, and will not undertake any applicable import process, nor be responsible for any delays or non-deliverability, production of any documentation or translations of any documentation, importation fees, duties, taxes, or otherwise. You are solely responsible for complying, communicating, and covering the entirety of the cost of any importation or clearance or release requirement or procedure of your country or territory. We will not issue refunds nor accept returns for deliveries which have not reached you due to complications with or refusals by customs authorities of your country or territory to allow the release or circulation or transit of goods. We cannot provide you with customs and importation advice.
Estimated Fulfillment Timelines
Our products are manufactured using additive manufacturing techniques, including 3D printing, which is a time-consuming process requiring considerable time to ensure the highest quality of goods are ultimately delivered to you. Furthermore, due to the complexity of the manufacturing process, and to be able to offer the widest variety of product characteristics and combinations to you, we do not generally pre-manufacture goods or maintain stock levels of any products or combinations thereof at any given time or location.
Should we happen to have any product(s) already manufactured and ready to ship from our stock, we will ship them to you as soon as possible, however, you understand and agree that in many cases it is likely that upon receiving an order we will have to first manufacture the product(s) contained therein.
To this end you agree and find it reasonable that we will require a considerable amount of time before we can deliver the product(s) to you; depending on the kind, nature, materials, size, and characteristics of each product, a variable amount of time is required for its manufacture, and an order will be fulfilled when the totality of the products contained therein have been manufactured.
The description of a product contains the typical turnaround time required for its manufacture, and you should consult these descriptions to estimate how long it will take for us to fulfill your order.
We use multiple shipping providers and their associated services, which have different estimated delivery times, depending on the characteristics of packages, location of delivery addresses, and especially considering that some addresses may belong to remote or hard-to-reach locations. From time to time our shipping providers revise their estimates for the time taken to deliver packages; in turn we will maintain a reasonably up-to-date shipping estimate made available to you on our Site. Should a shipping provider inform us of any changes to estimates prior to us having fulfilled an order, we will contact you with any additional information we have in turn received, as well as update the shipping estimate displayed on our Site.
In addition to the typical turnaround time for the manufacture of a product, please allow us the following typical amounts of time for the following phases of order fulfillment:
(a) Processing an order after having received it, provided it has been fully paid: two business days.
(b) Inspection, handling, packaging, issuing of invoices, and preparation of documents necessary for handing over to shipping providers and customs authorities when applicable: two business days.
(c) Handing over packages to shipping provider facilities or arranging for the shipping providers to collect packages from our warehouse: two business days.
For the purposes of the above, business days are those days considered normal business days according to Greek law and local city and municipal regulations.
In the event of unforeseen circumstances which may impact, alter, disrupt, or delay deliveries to you, including, but not limited to natural disasters, public health emergencies, public safety emergencies, strikes, security incidents, public authority orders, or any circumstances of force majeure, we will contact you and inform you with any relevant information or revised delivery estimates we may have.
You agree that any delays in delivery caused by such circumstances are beyond our ability to predict or control or remedy, and no such delays form a breach of contract or terms of sale between us.
Fraud and Prevention
As required by law, and also in order to protect our business, affiliates, and customers from fraudulent transactions, we reserve the right to pass on any information you provide to us to reputable and legally established organizations which provide checks and verifications of your information, including personal and sensitive information such as financial information, especially in order to ensure that the billing information you provide matches the information used in any methods of payment used.
We reserve the right to refuse any orders or payments from you if we reasonably suspect fraud, as well as report the payments and any associated transactions or communications to relevant authorities.
Changes to this Policy
We reserve the right to update this policy at any time, and will give notice in this document. If you object to any of the changes herein, you must discontinue using our Site and Service. Unless stated otherwise the then-current policy applies to all sales completed or in progress. Third-party services may also update their respective policies at any time, with or without notice. It is therefore strongly recommended to check this document often, referring to the date of the last modification listed in this document, as well as check the respective policy documents of the third-party services.